{"id":11934,"date":"2023-07-12T01:58:38","date_gmt":"2023-07-11T17:58:38","guid":{"rendered":"https:\/\/waisence.com.my\/en-MY\/?page_id=11934"},"modified":"2025-06-05T15:50:20","modified_gmt":"2025-06-05T07:50:20","slug":"returns","status":"publish","type":"page","link":"https:\/\/waisence.com.my\/ms\/policy\/returns\/","title":{"rendered":"Dasar Pemulangan"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"11934\" class=\"elementor elementor-11934\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25a833d1 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"25a833d1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-529c497\" data-id=\"529c497\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d5ff68a elementor-widget elementor-widget-image\" data-id=\"3d5ff68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"854\" src=\"https:\/\/waisence.com.my\/wp-content\/uploads\/2025\/06\/waisence-banner-2-scaled.png\" class=\"attachment-full size-full wp-image-17068\" alt=\"\" srcset=\"https:\/\/waisence.com.my\/wp-content\/uploads\/2025\/06\/waisence-banner-2-scaled.png 2560w, https:\/\/waisence.com.my\/wp-content\/uploads\/2025\/06\/waisence-banner-2-768x256.png 768w, https:\/\/waisence.com.my\/wp-content\/uploads\/2025\/06\/waisence-banner-2-1536x512.png 1536w, https:\/\/waisence.com.my\/wp-content\/uploads\/2025\/06\/waisence-banner-2-2048x683.png 2048w, https:\/\/waisence.com.my\/wp-content\/uploads\/2025\/06\/waisence-banner-2-18x6.png 18w, https:\/\/waisence.com.my\/wp-content\/uploads\/2025\/06\/waisence-banner-2-600x200.png 600w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c2104b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0c2104b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72c96c7\" data-id=\"72c96c7\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f489cb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f489cb1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-854893c\" data-id=\"854893c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a8308b elementor-widget elementor-widget-text-editor\" data-id=\"4a8308b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tKami bangga dengan produk yang kami tawarkan dan berharap anda juga akan menyukainya! Jika anda tidak berpuas hati 100% dengan produk Nourix anda atas sebab apa pun, kami dengan senang hati akan mengeluarkan bayaran balik kepada anda.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e846f47 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e846f47\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2657670\" data-id=\"2657670\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4db93370 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4db93370\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1e0fe8d\" data-id=\"1e0fe8d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-60d3ab4\" data-id=\"60d3ab4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-869fb99 elementor-widget__width-initial elementor-widget elementor-widget-toggle\" data-id=\"869fb99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1411\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1411\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-shipping-fast\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pulangan dalam Malaysia<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1411\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1411\"><div class=\"shg-c-lg-3 shg-c-md-3 shg-c-sm-3 shg-c-xs-6\"><div class=\"s-b75a625b-5f65-40e5-93ac-035f2464694e shg-align-container\"><div id=\"s-b75a625b-5f65-40e5-93ac-035f2464694e\" class=\"shg-c s-b75a625b-5f65-40e5-93ac-035f2464694e shogun-image-container shg-align-center\"><div class=\"shg-image-content-wrapper\"><h6>Pulangan adalah percuma! Ikuti langkah mudah di bawah ini.<\/h6><p style=\"text-align: justify;\">Kami menawarkan pulangan penuh untuk botol yang belum dibuka dalam tempoh tujuh (7) hari berkerja dari hari barang dihantar kepada anda. Untuk layak untuk pulangan, anda perlu mengikuti langkah-langkah di bawah:<\/p><p style=\"text-align: justify;\"><strong>STEP 1:<\/strong> Contact us at <strong><span style=\"color: #fe9d1d;\"><a style=\"color: #fe9d1d;\" href=\"mailto:hi@waisence.com.my\">hi@waisence.com.my<\/a><\/span><\/strong> to request an RMA (return merchandise authorization). We cannot accept your return and issue a refund without an RMA clearly labelled on your return.<\/p><p style=\"text-align: justify;\"><strong>STEP 2:<\/strong>\u00a0Ensure you return the product in its original packaging.<\/p><p style=\"text-align: left;\"><strong>STEP 3:<\/strong>\u00a0You are responsible for return shipping. If the product(s) you are returning exceeds a RM150 value, we recommend including a tracking option or shipping insurance as an additional security measure.<\/p><p style=\"text-align: justify;\"><strong>STEP 4:<\/strong>\u00a0After receiving your return to our designated address provided to you, we will verify the contents and your proof of purchase. We will send you an email confirming the status of your refund. Please allow one (1) to three (3) working days for this step.<\/p><p style=\"text-align: justify;\"><strong>STEP 5:<\/strong>\u00a0Once your refund is approved, your purchase will be refunded to your original method of payment or Exchange or Nourix Gift Card. Please allow twenty-four (24) to forty-eight (48) hours for us to execute the refund after receiving our confirmation email.<\/p><p>If you lose your Return Label,\u00a0<span style=\"color: #fe9d1d;\"><strong><a style=\"color: #fe9d1d;\" href=\"https:\/\/waisence.com.my\/ms\/hubungi\/\" target=\"_blank\" rel=\"noopener\" aria-describedby=\"a11y-new-window-message\">Hubungi Kami<\/a><\/strong><\/span> to email one back to you. To tracking your return, <span style=\"color: #fe9d1d;\"><strong><a style=\"color: #fe9d1d;\" href=\"https:\/\/waisence.com.my\/ms\/hubungi\/\" target=\"_blank\" rel=\"noopener\" aria-describedby=\"a11y-new-window-message\">Hubungi Kami<\/a><\/strong><\/span><\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1412\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1412\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-shipping-fast\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">International Returns<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1412\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1412\"><div id=\"s-e0e16dd0-0b14-4474-91ab-55469b78b796\" class=\"shg-c shg-align-left\"><div class=\"shogun-heading-component\"><h6>We will fully refund and\/or replace an order when:<\/h6><\/div><\/div><div id=\"s-9a194822-9c4e-42d9-966c-09b30a383411\" class=\"shg-c\"><div class=\"shg-rich-text shg-theme-text-content\"><ul><li>You are not satisfied with the products you have received<\/li><li>You receive the wrong order, or missing items in your order<\/li><li>Your package gets returned from customs due to product restrictions<\/li><li>Your package is returned because of an undeliverable address<\/li><\/ul><p>* No returns are necessary if your order is below RM100. Simply submit your request within the appropriate time frame. We are committed to giving you the best experience with our products and guarantee 100% satisfaction with every order.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Returns within Malaysia\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<div class=\\\"shg-c-lg-3 shg-c-md-3 shg-c-sm-3 shg-c-xs-6\\\"><div class=\\\"s-b75a625b-5f65-40e5-93ac-035f2464694e shg-align-container\\\"><div id=\\\"s-b75a625b-5f65-40e5-93ac-035f2464694e\\\" class=\\\"shg-c s-b75a625b-5f65-40e5-93ac-035f2464694e shogun-image-container shg-align-center\\\"><div class=\\\"shg-image-content-wrapper\\\"><h6>Your return is on us! Just follow these easy steps below<\\\/h6><p style=\\\"text-align: justify;\\\">We offer a full return on unopened bottles within seven (7) working days from the day the goods are delivered to you. To be eligible for a return, you must follow the steps below:<\\\/p><p style=\\\"text-align: justify;\\\"><strong>STEP 1:<\\\/strong> Contact us at <strong><span style=\\\"color: #fe9d1d;\\\"><a style=\\\"color: #fe9d1d;\\\" href=\\\"mailto:hi@waisence.com.my\\\">hi@waisence.com.my<\\\/a><\\\/span><\\\/strong> to request an RMA (return merchandise authorization). We cannot accept your return and issue a refund without an RMA clearly labelled on your return.<\\\/p><p style=\\\"text-align: justify;\\\"><strong>STEP 2:<\\\/strong>\\u00a0Ensure you return the product in its original packaging.<\\\/p><p style=\\\"text-align: left;\\\"><strong>STEP 3:<\\\/strong>\\u00a0You are responsible for return shipping. If the product(s) you are returning exceeds a RM150 value, we recommend including a tracking option or shipping insurance as an additional security measure.<\\\/p><p style=\\\"text-align: justify;\\\"><strong>STEP 4:<\\\/strong>\\u00a0After receiving your return to our designated address provided to you, we will verify the contents and your proof of purchase. We will send you an email confirming the status of your refund. Please allow one (1) to three (3) working days for this step.<\\\/p><p style=\\\"text-align: justify;\\\"><strong>STEP 5:<\\\/strong>\\u00a0Once your refund is approved, your purchase will be refunded to your original method of payment or Exchange or Nourix Gift Card. Please allow twenty-four (24) to forty-eight (48) hours for us to execute the refund after receiving our confirmation email.<\\\/p><p>If you lose your Return Label,\\u00a0<span style=\\\"color: #fe9d1d;\\\"><strong><a style=\\\"color: #fe9d1d;\\\" href=\\\"https:\\\/\\\/waisence.com.my\\\/contact\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" aria-describedby=\\\"a11y-new-window-message\\\">Contact Us<\\\/a><\\\/strong><\\\/span> to email one back to you. To tracking your return, <span style=\\\"color: #fe9d1d;\\\"><strong><a style=\\\"color: #fe9d1d;\\\" href=\\\"https:\\\/\\\/waisence.com.my\\\/contact\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" aria-describedby=\\\"a11y-new-window-message\\\">Contact Us<\\\/a><\\\/strong><\\\/span><\\\/p><\\\/div><\\\/div><\\\/div><\\\/div>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"International Returns\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<div id=\\\"s-e0e16dd0-0b14-4474-91ab-55469b78b796\\\" class=\\\"shg-c shg-align-left\\\"><div class=\\\"shogun-heading-component\\\"><h6>We will fully refund and\\\/or replace an order when:<\\\/h6><\\\/div><\\\/div><div id=\\\"s-9a194822-9c4e-42d9-966c-09b30a383411\\\" class=\\\"shg-c \\\"><div class=\\\"shg-rich-text shg-theme-text-content\\\"><ul><li>You are not satisfied with the products you have received<\\\/li><li>You receive the wrong order, or missing items in your order<\\\/li><li>Your package gets returned from customs due to product restrictions<\\\/li><li>Your package is returned because of an undeliverable address<\\\/li><\\\/ul><p>* No returns are necessary if your order is below RM100. Simply submit your request within the appropriate time frame. We are committed to giving you the best experience with our products and guarantee 100% satisfaction with every order.<\\\/p><\\\/div><\\\/div>\"\n            }\n        }\n    ]\n}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-a2ba30f\" data-id=\"a2ba30f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-653338c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"653338c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b911ea2\" data-id=\"b911ea2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ef978a elementor-widget elementor-widget-spacer\" data-id=\"8ef978a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee157f6 elementor-widget elementor-widget-image\" data-id=\"ee157f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"652\" src=\"https:\/\/waisence.com.my\/wp-content\/uploads\/2020\/06\/banner-page-2.jpg\" class=\"attachment-full size-full wp-image-4743\" alt=\"\" srcset=\"https:\/\/waisence.com.my\/wp-content\/uploads\/2020\/06\/banner-page-2.jpg 1920w, https:\/\/waisence.com.my\/wp-content\/uploads\/2020\/06\/banner-page-2-600x204.jpg 600w, https:\/\/waisence.com.my\/wp-content\/uploads\/2020\/06\/banner-page-2-300x102.jpg 300w, https:\/\/waisence.com.my\/wp-content\/uploads\/2020\/06\/banner-page-2-1024x348.jpg 1024w, https:\/\/waisence.com.my\/wp-content\/uploads\/2020\/06\/banner-page-2-768x261.jpg 768w, https:\/\/waisence.com.my\/wp-content\/uploads\/2020\/06\/banner-page-2-1536x522.jpg 1536w, https:\/\/waisence.com.my\/wp-content\/uploads\/2020\/06\/banner-page-2-370x126.jpg 370w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd47402 elementor-widget elementor-widget-spacer\" data-id=\"cd47402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19e1305 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"19e1305\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e069406\" data-id=\"e069406\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6dbc112 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6dbc112\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b1b0495\" data-id=\"b1b0495\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0c71a4 elementor-widget elementor-widget-text-editor\" data-id=\"e0c71a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please note: We do not refund for shipping and handling fee on returned items. We recommend using our courier partners for returns as we cannot be responsible for items that do not arrive at our warehouse.<\/p><p>If you have any questions about our domestic return policy or about a specific return, email us at <strong><span style=\"color: #fe9d1d;\"><a style=\"color: #fe9d1d;\" href=\"mailto:hi@waisence.com.my\">hi@waisence.com.my<\/a><\/span><\/strong>, or call our Customer Care team at <span style=\"color: #fe9d1d;\"><a style=\"color: #fe9d1d;\" href=\"https:\/\/wa.me\/60186696223\"><strong>+6018-669 6223<\/strong><\/a><\/span><\/p><div id=\"s-c4f38eee-f338-4a06-be1e-47463f8db43b\" class=\"shg-c shg-align-left\"><h3>\u00a0<\/h3><div class=\"shogun-heading-component\"><p><span style=\"font-size: 14pt;\"><strong>Return Policy Changes<\/strong><\/span><\/p><\/div><\/div><div id=\"s-d65a93c9-cc10-4ea1-ba8d-3b9046a48205\" class=\"shg-c\"><div class=\"shg-rich-text shg-theme-text-content\"><p>We reserve the right, in our sole discretion, to change our Return Policy at any time by posting revised terms. We recommend checking the Return Policy for changes before requesting a return. Your continued use of our Return Policy following changes to the policy means you accept any changes.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>We\u2019re proud of the products we offer and hope you\u2019ll love them too! If you are not 100% satisfied with your Waisence product for any reason, we are happy to issue you a refund. Returns within Malaysia Your return is on us! Just follow these easy steps below We offer a full return on unopened [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":13948,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_joinchat":[],"footnotes":""},"class_list":["post-11934","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.13 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Return Policy - Waisence\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/waisence.com.my\/ms\/policy\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy\" \/>\n<meta property=\"og:description\" content=\"We\u2019re proud of the products we offer and hope you\u2019ll love them too! 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